These policies are firm and upon making a reservation the booking guest and all members of the guest’s party agree to conform to the below policies. Please read them carefully and contact us immediately if you have any questions.

Smoking is NOT permitted in any of our properties.  This includes parking garages, outside entrances, balconies or within 3 metres of a door, window or air intake. Please note that a $200 fine will be issued for each offence.

Minimum Age Policy
The minimum age requirement is 25 years for all our properties with the exception of our 4 & 5 bedroom properties which require a minimum age of 29 years.  Please note that guests can be denied check-in if they do not meet the minimum age policy.

Pre Authorisation (Damage Deposit)
We process a pre-authorisation on your credit card on the date of your check in. The amount varies depending on the size of property you are staying in.

$500 (1 + 2 bedroom properties)
$800 (3 + 4 bedroom properties)
$1500 (Fitzsimmons Walk, Nicklaus North & Peak Drive)

Property Damage
Guests assume all financial responsibility for property damage incurred by themselves or their guests. We may capture part or all of the pre‑authorised damage deposit for additional cleaning, repairs, damage, missing inventory, fines for improper garbage disposal, parking fines or noise violations from the Strata or the Municipality.

Limit of Liability
We are excluded from liability for any loss of personal possessions or for personal bodily injury whilst in our properties, while in transit to, or while on resort property. Whistler Breaks acts as an agent for property owners and accepts no liability on their behalf.

The property will be cleaned ready for your arrival and immediately after departure. Additional cleaning may be arranged at the request and expense of the staying guest and is subject to availability. All our properties are self catering and we do not offer a maid service.

All our properties offer one free dedicated parking space (some properties offer additional spaces). Please refer to the check-in instructions for additional vehicles.

Wifi & Internet Access – All our units offer complimentary Wifi Internet Access. Username & Passwords will be provided with the check-in details.

Pets – No pets are allowed within any of our rental properties.

Excessive Noise & Unruly Behaviour
Our units are located in quiet and peaceful neighbourhoods, please be aware that excessive noise will not be tolerated and will result in eviction. Please note that we (Whistler Breaks) or the building/strata manager reserve the right to evict any guest who displays behavior which results in damage to the property or is disruptive to other guests.

Communal Hot Tub/Pools – The Strata Management is responsible for all communal pools and hot tubs.  Occasionally these may be shut down for maintenance purposes. This is sometimes unavoidable and is to protect the health of users.  No refunds will be provided for communal hot tubs and pools being inoperative during a guest stay.

All private hot tubs are regularly maintained. Guests use the hot tub at their own risk.

Flexible Cancellation Policy for bookings up to 1.Nov.2021
To secure your booking we process a 25% payment if booking directly through our website on the day you book (if you are booking through a third party site please check their payment policy). The balance is due 14 days prior to arrival.  If for any reason you need to cancel, we will refund your booking deposit less a 5% transaction fee up to 14 days prior to your arrival. The Booking is non refundable inside 14 days of arrival.

BC Travel Restrictions due to COVID-19

If a travel ban is put in place and you are unable to travel after final payment has been made (inside the 14 days of arrival), we are happy to apply a 100% credit towards a future stay in any of our properties within a 12 month period (subject to availability). Or we can offer you a full refund less the 5% transaction fee.

Cancellation Policy for bookings 2.Nov.2021 – 30.April.2022

We process a 25% payment if booking directly through our website on the day you book (if you are booking through a third party site please check their payment policy) which is NON refundable.

Balance is due 30 days prior to arrival.  No refunds within 30 days of arrival unless there is a *Travel Ban* in place. 

*Travel Ban* is a government imposed restriction meaning you are prohibited from traveling to Whistler, B.C.

Unavailability of Property
In the event the Property is not available for use during the Rental Term due to reasons, events or circumstances beyond the control of Whistler Breaks (Rental Agent).  Whistler Breaks will apply due diligence and good faith efforts to locate a replacement property that equals or exceeds the Property with respect to occupancy, capacity, location and value that meets the reasonable satisfaction of the Guest. If such a replacement property cannot be found and be made available, Whistler Breaks shall immediately return all payments made by the Guest, whereupon this Agreement shall be terminated and the Guest and Whistler Breaks shall have no further obligations or liabilities in any manner pertaining to this Agreement.