FAQ’s

PROPERTY & SUPPLIES

1. Are linens/towels included
Yes we provide enough linens/towels for each guest 

2. What supplies are included?
We provide a ‘starter’ of; shampoo, conditioner, soap, toilet paper, hand soap, dish soap, laundry detergent, paper towel, salt, pepper, sugar, coffee and coffee filters.

3. Will there be a hairdryer in the property?
Yes all properties have at least one hairdryer (most have one in each bathroom)

4.What sort of kitchenware/dishware is provided?
All our properties are individual owned and stocked so they do vary, however they are fully stocked with pots, pans, dishware, kitchen utensils, coffee maker, toaster & kettle.

5. Will there be a washer/dryer within the property?
All our properties have a washer/dryer within the property.

6. Is there Wifi?
Yes we provide complimentary Wifi in all our properties.

7. When will I receive my check in details?
We will email you your check in details once we have confirmed your reservation. This will will contain specific details on how to get to your property, parking details and your secure door code to enable you to ‘self’ check in.

BOOKING & PAYMENT

1. What is the minimum age required to book?
All our properties have either a minimum age requirement of 25 years and above or 29 years and above.

2. What is your Booking Policy?
We require a 25% deposit at the time of booking. 75% balance is due 30 days prior to your arrival.

3. What is your Cancellation Policy?

NEW Flexible Cancellation Policy for bookings 4.Jan 2021  – 1 Nov 2021

To secure your booking we process a 25% payment on the day you book. The balance is due 14 days prior to arrival.  If for any reason you need to cancel, we will refund your booking deposit less a 5% transaction fee up to 14 days prior to your arrival. The Booking is non refundable inside 14 days of arrival.

BC Travel Restrictions due to COVID-19. 
If a travel ban is put in place and you are unable to travel after final payment has been made (inside the 14 days of arrival), we are happy to apply a 100% credit towards a future stay in any of our properties within a 12 month period (subject to availability). 

Alternatively we can offer you a full refund less the 5% transaction fee.

Cancellation Policy for bookings 2.Nov.2021 – 30.April.2022
We process a 25% payment upon booking which is NON refundable.
Balance is due 30 days prior to arrival.  No refunds within 30 days of arrival unless there is a *Travel Ban* in place. 

*Travel Ban* is a government imposed restriction meaning you are prohibited from traveling to Whistler, B.C.

4. How do I check in?
We will provide you with all the details you need upon booking to enable you to self check into the property.

5. Do you provide parking?
All our properties come with at least one parking space. Some have an additional space and many properties also offer visitor spaces which are on a first come, first served basis.  Alternatively there is additional paid for parking within the Village.

6. How do I know it is safe to book with you?
We are licensed by Consumer Protection BC as well as being members of Whistler Chamber of Commerce. We have been operating since 2013.

7. How to do check in if I am arriving very late in the evening?
With all our properties you can ‘self’ check in. However, we understand it can be a little daunting arriving late at night in case of any issues.  We will provide you with a contact number with your check in details just in case you have any issues getting into your property.

8. Do you supply any baby equipment?
We use a great company called Baby’s on the Go. To book equipment visit  www.babysonthego.com or email info@babysonthego.com. Please be sure to mention that you have booked with Whistler Breaks so that both ‘Baby’s on the Go’ and ourselves can coordinate the access details so that equipment is delivered ready for your arrival.