PROPERTY & SUPPLIES:
1. Are linens/towels included
Yes we provide enough linens/towels for each guest
2. What supplies are included?
We provide a ‘starter’ of; shampoo, conditioner, soap, toilet paper, hand soap, dish soap, laundry detergent, paper towel, salt, pepper, sugar, coffee and coffee filters.
3. Will there be a hairdryer in the property?
Yes all properties have at least one hairdryer (most have one in each bathroom)
4.What sort of kitchenware/dishware is provided?
All our properties are individual owned and stocked so they do vary, however they are fully stocked with pots, pans, dishware, kitchen utensils, coffee maker, toaster & kettle.
5. Will there be a washer/dryer within the property?
All our properties have a washer/dryer within the property.
6. Is there Wifi?
Yes we provide complimentary Wifi in all our properties.
7. When will I receive my check in details?
We will email you your check in details once we have confirmed your reservation. This will will contain specific details on how to get to your property, parking details and your secure door code to enable you to ‘self’ check in.
BOOKING & PAYMENT:
1. What is the minimum age required to book?
All our properties have either a minimum age requirement of 25 years and above or 29 years and above.
2. What is your Booking Policy?
We require a 25% deposit at the time of booking. 75% balance is due 30 days prior to your arrival. We also require a Refundable Damage Deposit which is refunded 5 days after departure as long as everything is in order.
3. What is your Cancellation Policy?
COVID-19 Cancellations: Due to the volume of cancellations we received due to COVID-19 where we refunded our guests in full. We are now offering any new bookings (booked after 19 May 2020) with arrivals between 1 June – 30 Sept 2020 a credit (to be used within 12 months) if the booking needs to be cancelled due to COVID-19.
Cancellation Policy: Bookings cancelled 30 days or greater prior to the arrival date will forfeit the booking deposit of 25%. Bookings cancelled 30 days or less in advance of arrival are NON refundable unless we can replace your booking. We strongly advise that you purchase 3rd party cancellation insurance in the event that you may need to cancel.
4. How do I check in?
We will provide you with all the details you need upon booking to enable you to self check into the property.
5. Do you provide parking?
All our properties come with at least one parking space. Some have an additional space and many properties also offer visitor spaces which are on a first come, first served basis. Alternatively there is additional paid for parking within the Village.
6. How do I know it is safe to book with you?
We are licensed by Consumer Protection BC as well as being members of Whistler Chamber of Commerce. We have been operating since 2013.
7. How to do check in if I am arriving very late in the evening?
With all our properties you can ‘self’ check in. However, we understand it can be a little daunting arriving late at night in case of any issues. We will provide you with a contact number with you check in details just in case you have any issues getting into your property.
8. Do you supply any baby equipment?
We use a great company called Baby’s on the Go, to book equipment visit .com or email firstname.lastname@example.org. Please be sure to mention that you have booked with Whistler Breaks so that both ‘Baby’s on the Go’ and ourselves can coordinate the access details so that equipment is delivered ready for your arrival.