These policies are firm and upon making a reservation the booking guest and all members of the guest’s party agree to conform to the below policies. Please read them carefully and contact us if you have any questions.
Smoking is NOT permitted in any of our properties. This includes parking garages, outside entrances, balconies or within 3 metres of a door, window or air intake. Please note that a $200 fine will be issued for each offence.
Minimum Age Policy
The minimum age requirement is 25 years for all our properties with the exception of our 4 & 5 bedroom properties which require a minimum age of 29 years. Please note that guests can be denied check-in if they do not meet the minimum age policy.
Refundable Damage Deposit
This will be refunded to you 7 days after departure once the cleaning/inspection has taken place and as long as everything in the unit is as it was prior to your arrival i.e. no damages, missing items.
Limit of Liability
We are excluded from liability for any loss of personal possessions or for personal bodily injury whilst in our properties, while in transit to, or while on resort property. Whistler Breaks acts as an agent for property owners and accepts no liability on their behalf.
The property will be cleaned ready for your arrival and immediately after departure. Additional cleaning may be arranged at the request and expense of the staying guest and is subject to availability. All our properties are self catering and we do not offer a maid service.
All our properties offer one free dedicated parking space (some properties offer additional spaces). Please refer to the check-in instructions for additional vehicles.
Wifi & Internet Access – All our units offer complimentary Wifi Internet Access. Username & Passwords will be provided with the check-in details.
Guests assume all financial responsibility for property damage incurred by themselves or their guests. Costs for additional cleaning and repairs will be charged to your damage deposit. By booking and accepting our rental policy, you agree to pay us for all damages you incur, including fines for improper garbage disposal, parking fines or noise violations.
Pets – No pets are allowed within any of our rental properties.
Excessive Noise & Unruly Behaviour
Our units are located in quiet and peaceful neighbourhoods, please be aware that excessive noise will not be tolerated and will result in eviction. Please note that we (Whistler Breaks) or the building/strata manager reserve the right to evict any guest who displays behavior which results in damage to the property or is disruptive to other guests.
Communal Hot Tub/Pools – The Strata Management is responsible for all communal pools and hot tubs. Occasionally these may be shut down for maintenance purposes. This is sometimes unavoidable and is to protect the health of users. No refunds will be provided for communal hot tubs and pools being inoperative during a guest stay.
All private hot tubs are regularly maintained. Guests use the hot tub at their own risk.
Due to the volume of cancellations we received due to COVID-19 where we refunded our guests in full. We are now offering any new bookings (booked after 19 May 2020) with arrivals between 1 June – 30 Sept 2020 a credit (to be used within 12 months) if the booking needs to be cancelled due to COVID-19
Cancellation Policy (excluding 15 Dec 2020 – 2 Jan 2021)
Bookings cancelled 30 days or greater prior to the arrival date will forfeit the booking deposit of 25%. Bookings cancelled 30 days or less in advance of arrival are NON refundable unless we can replace your booking.
We strongly advise that you purchase 3rd party cancellation insurance in the event that you may need to cancel.
For 15 Dec 2020 – 2 Jan 2021
The booking deposit of 25% is NON refundable. Cancellations made within 60 days of arrival will forfeit the 25% booking fee. Cancellations made within 60 days of arrival are NON refundable.
Unavailability of Property
In the event the Property is not available for use during the Rental Term due to reasons, events or circumstances beyond the control of Whistler Breaks (Rental Agent). Whistler Breaks will apply due diligence and good faith efforts to locate a replacement property that equals or exceeds the Property with respect to occupancy, capacity, location and value that meets the reasonable satisfaction of the Guest. If such a replacement property cannot be found and be made available, Whistler Breaks shall immediately return all payments made by the Guest, whereupon this Agreement shall be terminated and the Guest and Whistler Breaks shall have no further obligations or liabilities in any manner pertaining to this Agreement.